GENERAL
1. All stakeholders, internal and external customers and general public should understand we are selling TRUST in the form of solutions and everyone has to play its role to maintain the dignity of organization.
2. This is to understand in any circumstances company should not be involved in any activity whose risk factors and loop holes are not very clear or until it not been apprehended to its fullest.
3. The focus is mainly on results or outcomes and least bother in regards to process and procedure adapted where a project is divided into multiple goals and have to achieve without fail.
4. Business hours should start from 9:00 AM and all customer dealings and approach preferably made in 1st half of day i-e by lunch time. Inter or Intra city travels should be made preferably in second half and strictly managed by ‘Time’ to avoid any last moment hassle or late arrival.
5. “Time” should not be compromised with “Expense Optimization”
6. Due to multiple time zone, OEM/Supplier/Principal approach should be made smartly to avoid any waste of day/s and response/quotation/technical clarification would be received prior to inception of our business day.
7. Keeping one up to date with the governmental policies, prevailing country`s political situation and forecast the next year`s business.
PRE-SALES
1. A contact should be established prior to selling a product to understand the exact requirements of customer. This can be additional or supplementary items, an additional training services or budgetary concerns.
2. Provide with solution presentations, catalogues, samples with all legal documents, quality and other recognized certificates, if any past experiences and similar other clients acknowledgements/testimonials.
SALES
3. Tenders Documents, Bids, Invoices, Letters should be error free. Wordings should be simple, and sentences should be understandable to its exact meaning. Pictorial explanation of goods or processes and OEM references should be given. Regularity of fonts in headings, subheadings and product features/Description should be observed. All information aims to provide should be elicit and memorable to second party. Use of Tabular format is recommended.
4. Use paper of GSM 70 minimum for printing. Use of sticky notes, highlight important points to catch the customer attention, use of paper separators to isolate the sections in proposals, use of separate envelop for financial instruments is highly required.
5. Prices quoted must be instructed as per tender documents and accounted for GST IT and other taxes, if any.
SERVICES
1. Equipment imported should assuring the specifications and accessories supplied as per PO issued by buying party and packing list. Better specs are also acceptable.
2. Start from levelling the machine and make sure the table is aligned straight (levelled) to be checked with digital leveler or bubble level. This will provide accurate results.
3. Delicate/Sensitive balance mechanism is to be unlocked (which were locked for shipping purpose)
4. Calibrating and adjusting the weights and inspecting the lever mechanism inside the machine and same is shown to the end-user (if using loading/unloading mechanism). These days the machine is supplied with auto calibration.
5. Comparing the accuracy of machine by calibration blocks supplied with machine or any other block/material available in lab with similar standards or trusted values within range of errors as described by the manufacturer.
6. Testing with various other samples available in lab whose accurate values are known
7. A certificate is to be issued with findings in the lab which provides equipment warranty for period mentioned in PO.
8. The equipment is to be acknowledged by end-user and transfer of ownership is taken place. An installation report ensures same.
9. An important point worth mentioning here, even within calibration block there are regions where the accuracy changes due to material properties, in such cases mean of values would be our assurance of accuracy of machine supplied.
10. A safe zone of 1.5m is to be marked with warning tape on the floor for safe operation of end-user. This may not be applicable for all equipment.
AFTER SALES
1. A quarterly courtesy call is to be for clients more than 40Kms in radius of Islamabad and personal visit required to check the functionality of equipment supplied.
2. At the end of warranty, at least 10-15 days earlier of the maturity, a document must be signed off for acceptable results hence the calibrated and well working of supplied equipment.
3. Immediate response is made when call is received for malfunctioning or breaking down of the equipment. Priority should be given to local solution which is brisk and needed for continued operation. Otherwise, spares should be imported in 30-45 days maximum.
